Customer Service
Here when you need help.
Answers to common questions, help with an order or payment, and everything you need to know about how working together actually runs. If your question isn't answered here, reach out directly.
Ways to reach me
The fastest path to an answer
Best for anything detailed — a question about an order, a project, or what to book.
thesolutionmidwife@gmail.comResponse times
Messages and applications are answered within one to two business days, Monday through Friday.
Weekends and holidays may extend the reply window slightly.
Working with me
Atlanta Metro Area, Georgia — serving clients remotely. Sessions and consultations are booked online.
Send a messageOrders & billing
After you book or buy
How payment works
One-time services are paid securely at checkout when you book. Content Studio subscriptions are billed monthly through PayPal. Payment plans, where offered, are provided through third-party services and follow those providers' terms.
When does work begin?
After payment, you'll receive a confirmation with your next steps. Most work starts once your intake is complete and the first payment is received. Subscription work begins once the first payment has cleared.
Pricing questions
All prices are subject to change without notice — the price shown or quoted at the time of your purchase applies to that transaction. "Starting at" prices reflect the entry point; final pricing depends on the scope you choose.
Refunds
All payments are final and non-refundable. If something isn't working, reach out — revisions and corrections are handled according to what your service includes, and genuine errors on my side are always corrected at no charge.
Policies
What to expect
Working together runs on clear expectations. These are the most asked-about policies in plain language — the full detail lives in the Terms of Service.
Read the Terms of ServiceResponse times
Emails, contact forms and intake applications are answered within one to two business days. Project feedback and revisions follow the turnaround agreed for your service.
Revisions
Website packages include a set number of revision rounds based on your tier — Bronze 3, Silver 5, Gold 10, and unlimited on Platinum. Corrections of genuine errors don't count against your allowance.
Third-party costs
Costs that belong to services outside this business — domains, hosting, payment processor fees, subscriptions — are set up in your name and stay your responsibility to maintain.
Scheduling & booking
Consultations and sessions are booked through the scheduling links on the site, which open in a new tab. Booked times are held for you once confirmed.
Common questions
Frequently asked questions
Still have a question? Send a message or email thesolutionmidwife@gmail.com.